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Building a business on internet has need of a good plan, with a lot of things to include. Imagine you’ve started your own business or better you’re thinking to create one. For instance, imagine you want to open a service that help people to migrate their blog from blogger to WordPress.

Now, when it comes to receive help messages from your potential client, it clear that add only one single, bad email link for contact on your header or footer webpage isn’t the better choice for you, especially if you want to give a professional service to your visitors.

In these cases, if you have a bad support desk can be a frustrating process, either for company and customers, while building a strong help desk system make the difference on help your customer to interact better with you.

What Is ZenDesk?

ZenDesk is a help desk management tool, developed for users and company which allows you to manage support-related projects.

While there are a number of similar tools out there, ZenDesk hopes to take it to the next level with its rather fluid management system, which let you to organize projects according to your preferences and needs, in order to do not have those rigid categorization you may find with other help desk services.

Also, the fluid organization will give you a navigating more faster and more intuitive in the help desk application, which help you making projects, run and track and easier to search, so stringent categorization isn’t needed.

However the categorization isn’t completely absent, but preloaded tag dictionaries and searchability across more fields makes ZenDesk easier to use for a broader range of people.

The following video will go into detail, and will bring you through of what zendesk bring to the table.

What Do To Start With ZenDesk?

From an operational standpoint, you need to make a certain number of steps to take before to take action. So, I will bring you through the entire step by step process.

The first thing you need to do is set the access for your customers by setting up a custom user registration message, whether users can download attachments without logging in, email whitelists and blacklists, and if users can use OpenID to access their account.

In the next step you can personalize ZenDesk by changing colors, uploading a favicon for bookmark branding, uploading logos, and so on.

After that you can change the html email setup, set up your default reply email, and enable SSL.

Next you are able to set up your users and their rights, setting permissions and roles for your help desk participants. Now you’re ready to start submitting tickets. You can also change any of these settings later, under the Manage tab.

Once fill the name and contact information you can set an agent to be assigned to the ticket, then set the, Priority (Low, Normal, High, Urgent), Type (Question, Incident, Problem, Task), Status (New, Open, Pending, Solved).

To help evaluate the overall priority, Zendesk will assign a ticket score of 1 to 100 based on the Type, Priority, age, and Assignee.

If you want to see what the open tickets are, there are two tabs, Recent and Views. You can see them in table, list, or by tags, and export them as csv or RSS. Various views to see tickets by unassigned, working, and updated tickets are also under this tab.

Customers can access their tickets by logging in and seeing responses or see a knowledge base or FAQ.

Also, if you want to track your tickets, ZenDesk also provides a monitor system which includes a number of high priority tickets, visual charts, ticket priorities, resolution time, and incident evolution.

It is worth a try if you are considering to start a business online. Zendesk is an easy to use help desk. It also allows you to add a widgets into the homepage of your desktop.

Try Zendesk For Free

Today having a blog or website doesn’t mean very much if you don’t have quality content to substantiate it. Also, you need to write unique content to differentiate yourself from thousand if not milion blogger out there.

One of most popular strategy who use quality content to get a lot of traffic to your websites or blog is called “Link Wheel”. Link Wheels system allows you to build backlinks to your website’s main page, which give your website an higher search engine ranking.

Image Credit: IONclad

What Is A Link Whell Strategy?

A link wheel is the process of creating several new blogs on a particular topic. On each of those sites, you write unique content(at least 400 words), and include 1 link to your main site, and 1 link to one of your other blogs/microsites. Look the image below for a complete and detailed explanation.

Here’s the step by step process to do that:

1. Write articles about your topic and submit it to different online article directories. The most know are Ezinearticles, Goarticle, and Articlebase but there are many article directories online. Once write your article, then include a link back to your site or blog and another directory.
2. Create a Hubpage about your topic and link it back to the articles that you wrote in step 1 and another directory. You can open a Hubpages account by clicking on the link in the resources section.
3. Create a Squidoo lens about the niche of your website. Then add a link in your Squidoo lens back to your website and another directory. You can open an account at Squidoo directly by clicking this link.
4. Create a Google Knol about your topic and add a link back to your Hubpage.
5. Create a webpage through Blogger and link it back to your Google Knol. Of course you can use the same strategy to place links for many different link wheels.
6. At this point you can either choose to leave the wheel as it is, and leave it “open” or you can close the wheel by linking your website back to your Blogger blog. Surely, you will see your website to increasing in the trafic over the next days.

Start LinkWheel With ContentYogi

However, writing some great content for your site and market it on the major article directory can sometimes take a lot of time. Sure, you could browse through several site, job posting services, and so on, but could be hard to find the right service to your needs.

What you need to find is a good service with freelance who can deliver quality content at an affordable price.

Josh Caldon has decided to address that growing need with the creation of the ContentYogi, the service that serves as the subject of this review.

With more than 36 years of web content writing ContentYogi is a web content production company and Article Writing Service which consists of more than 6 expert content writers who specialize in Article & Blog Writing, Press Release, Website Content Writing, Proofreading & Editing, Technical Writing, Other Content Services.

What Do You get With My Link wheel?

There a long list of things that they offer in a link wheel but if you want more detail I advice to go on their site.

They start by writing high quality articles of 400 to 500 words. Their article are unique because are rewritten many times so that the search engines don’t penalize you as spammer.

These articles are used for submissions across all the major authoritative web 2.0 sites as Goarticles, Ezinearticle, Articlebase, and so on.

Here a quick look at some of the service provided by Josh:

• Article & Blog Writing – This service allows you to get a lot of healthy inbound links to your website, due they publish articles that are written about your business in some of the best article directories like ezinearticle and goarticles.com.
• Press Release – A good press release will help you either to increase traffic to your website as market your products and services as well.
• Website Content Writing – They have freelance with high experience in designing and writing content for the web, which will appeal to your audience.
• Proofreading & Editing - Content Yogi’s proofreading services make your English writings, be it manuals, brochures, e-mail messages, websites, free from spelling and grammatical errors.
• Technical Writing – They help users access information quickly and easily by combining their information design skills with proficiency in an array of tools and technologies to design measurable deliverables.
• ……and much more

Link Wheels Do Worth It?

Surely all these things are something you can do yourself. However, if you’ve understood the basic process, you would have realized that there are a lot of things one link wheel is accomplishing and can spend a lot of time before to get the job done.

Also, they make sure that the IP address from which the link Wheel is being made cannot be classified as spam, or all the sites will be banned at one shot.

Also, when an expert make a link wheel he will put up the right kind of keywords in the right order so that you get maximum results and benefits.

They also provides unique well written content which talks about your business obliquely, and since it is made on high PR properties, gives an almost instant boost to your ranking in the SERPs.