The new online professional service “GoToAssist Express” by Citrix, offers a set of very features as the text chat, screen-sharing, file-sharing, diagnostic tools and remote system control tools.
I am very excited by the excellent work that the Citrix has done. This services is unique because it puts together many elements to provide professional PC remote assistance to your customers, manage a remote unattended computer, do technical support and troubleshooting to distant client.
When I have tried for the first time today, I liked the concept behind GoToAssist Express, because it offer a series of features that you may not find on another PC Remote Assistance like this.
Here is something that may help you to know more:
GoToAssist Express:
- feature set geared for the single-user (vs a team in a call center)
- purpose-built for individuals and small businesses
- streamlined for the individual user
- integrated unattended support
- mac support
- ability to try and buy online (once we launch 1.0)
GoToAssist:
- comprehensive feature set geared for the team-based call center
- purpose-built for medium and large businesses
Examples of features that GoToAssist has that GoToAssist Express doesn’t have:
- customization
- management center (to manage employees and productivity)
- integration
- team collaboration (for escalation and training)
- customer surveys
- sold offline and assigned a dedicated account manager
If you’re not satisfied with the other similar programs, then the GoToAssist Express is just what you’re looking for. I didn’t realize just how simple it was to use untill I installed it. It includes many features that help you to run an effective remote technical supports session.
GoToAssist Express provides all informations that allow to view stats on remote computer and allows you to save and access different reports very easily. Users are able to open up to eight remote assistance sessions.
The basic version is absolutely free. All of her base features are available to you immediately for free, until for some month.Interface
The GoToAssist interface is its greatest asset and it is evident that a lot of time and care has been put into making it as accessible and intuitive. Its interface ensures that its comands have never been as easy to manage.
Remote PC
Once customer has accepted your invitation, you have immediate access to her customer computer screen which allows you to utilize mouse and keyboard.
Text Chat
GoToText has integrated a chat tolls that is available to the connected user.
Diagnostic
Providing a just way to give useful information about the remote pc you are accessing.
Screen Sharing
The screen sharing tools will make share your screen to her anytime you want.
File sharing
You can share no limitation files to your connected customer
Multiple Sessions
As I said before, you have up to eight concurrent remote assistance sessions. You can switch by the session to another simply clicking the thumbnail you want to appear.
Invitations
GoToAssist Express allows you to invite your customers by copying in memory a unique URL and paste it into your preferred instant messanger or clicking “invite” and send an email invitation containing already an unique URL to Join into your selected client.
Conclusion
What can we conclude from all of this. Citrix did a great job on this remote computer assistance because does not requires your remote client to install or configure any software.
