Web Helpdesk Software, How To Create An Help Desk Support System With Zendesk

Building a business on internet has need of a good plan, with a lot of things to include. Imagine you’ve started your own business or better you’re thinking to create one. For instance, imagine you want to open a service that help people to migrate their blog from blogger to WordPress.

Now, when it comes to receive help messages from your potential client, it clear that add only one single, bad email link for contact on your header or footer webpage isn’t the better choice for you, especially if you want to give a professional service to your visitors.

In these cases, if you have a bad support desk can be a frustrating process, either for company and customers, while building a strong help desk system make the difference on help your customer to interact better with you.

Today I will show you what are the processes to develop a helpdsk system for your website from sratch.

What Is ZenDesk?

ZenDesk is a help desk management tool, developed for users and company which allows you to manage support-related projects.

While there are a number of similar tools out there, ZenDesk hopes to take it to the next level with its rather fluid management system, which let you to organize projects according to your preferences and needs, in order to do not have those rigid categorization you may find with other help desk services.

Also, the fluid organization will give you a navigating more faster and more intuitive in the help desk application, which help you making projects, run and track and easier to search, so stringent categorization isn’t needed.

However the categorization isn’t completely absent, but preloaded tag dictionaries and searchability across more fields makes ZenDesk easier to use for a broader range of people.

The following video will go into detail, and will bring you through of what zendesk bring to the table.

What Do To Start With ZenDesk?

From an operational standpoint, you need to make a certain number of steps to take before to take action. So, I will bring you through the entire step by step process.

The first thing you need to do is set the access for your customers by setting up a custom user registration message, whether users can download attachments without logging in, email whitelists and blacklists, and if users can use OpenID to access their account.

In the next step you can personalize ZenDesk by changing colors, uploading a favicon for bookmark branding, uploading logos, and so on.

After that you can change the html email setup, set up your default reply email, and enable SSL.

Next you are able to set up your users and their rights, setting permissions and roles for your help desk participants. Now you’re ready to start submitting tickets. You can also change any of these settings later, under the Manage tab.

Once fill the name and contact information you can set an agent to be assigned to the ticket, then set the, Priority (Low, Normal, High, Urgent), Type (Question, Incident, Problem, Task), Status (New, Open, Pending, Solved).

To help evaluate the overall priority, Zendesk will assign a ticket score of 1 to 100 based on the Type, Priority, age, and Assignee.

If you want to see what the open tickets are, there are two tabs, Recent and Views. You can see them in table, list, or by tags, and export them as csv or RSS. Various views to see tickets by unassigned, working, and updated tickets are also under this tab.

Customers can access their tickets by logging in and seeing responses or see a knowledge base or FAQ.

Also, if you want to track your tickets, ZenDesk also provides a monitor system which includes a number of high priority tickets, visual charts, ticket priorities, resolution time, and incident evolution.

It is worth a try if you are considering to start a business online. Zendesk is an easy to use help desk. It also allows you to add a widgets into the homepage of your desktop.

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